Refunds & Cancellation

This policy explains when you can cancel, when you can get your money back, and how long it takes. It forms part of our Terms of Service.

Your 14-day right to cancel

When you buy online you normally have 14 days to change your mind, for any reason, and get a full refund. This is your legal right under the Consumer Contracts Regulations 2013.

Digital content is different. That right ends as soon as we start delivering — but only if, before we deliver, you asked us to deliver immediately and acknowledged that doing so would end your right to cancel.

That is what the confirmation box at checkout is. We record the date and time you ticked it, and we repeat it back to you in your order confirmation email so you have a copy.

So, in practice

Before we deliver

You can cancel and get a full refund, for any reason. Email support@reesmen.com with your order number. Because we usually deliver within seconds of payment, this window is often very short.

After we deliver

Because you asked for immediate delivery, the 14-day right no longer applies. That does not leave you without protection — everything below still does.

When we refund you anyway

We will refund you in full if:

• What you received does not work. A licence key that is invalid, already used, or rejected by the vendor. Tell us and we will replace it, or refund you if we cannot.
• What you received is not what was described. If the product page said one thing and you got another, that is on us.
• We could not deliver. If we cannot supply your order, we refund it in full without you having to ask.
• You were charged twice for the same order.

These are your legal rights under the Consumer Rights Act 2015 — that digital content must be of satisfactory quality, fit for purpose, and as described — and nothing in this policy limits them.

When we will not refund

• You changed your mind after we delivered, having asked for immediate delivery.
• You bought the wrong product and it has already been delivered and used. Ask us before buying if you are unsure — we would rather answer a question than process a refund.
• The key has been shared, published or resold, contrary to our Terms of Service.
• A third-party vendor has changed or discontinued their product after you received a working key.

How to ask

Email support@reesmen.com with your order number and what went wrong. You do not need an account, and you do not need a form.

We aim to reply within one working day. Support is available Monday to Friday, 9am–5pm UK time.

How long a refund takes

Once we agree a refund, we process it within 5 working days to the payment method you used. How long it then takes to appear depends on your bank or card issuer, usually a further 3 to 5 working days.

We refund the full amount you paid, including any discount applied — a discount code used on a refunded order is not returned to you, because the sale did happen and was reversed.

Chargebacks

If you believe a charge is wrong, please contact us first. We can almost always resolve it faster than your bank can, and we keep a record of every order, delivery and message so we can show you what happened. Raising a chargeback without contacting us may mean we cannot supply you in future.

If we cannot agree

Email legal@reesmen.com and we will look at it again. If we still cannot resolve it, you can take the matter to alternative dispute resolution or to court. None of this affects your statutory rights.